FAQs

For detailed information on our delivery services, please consult the delivery section.

  • How do I place an order?

    There are two simple ways for you to place an order. You can either do this online, using the secure shopping cart system, or you can call our designated sales team on 0115 8700901. The ranges are even wider than what we show online, therefore for any specific requirements e.g. special sizes, specific designs etc. please contact us and we will be happy to help.

  • Are the prices quoted inclusive of VAT ?

    All our prices are inclusive of VAT.

  • Do you have a printed brochure?

    Head2Bed provide a wide choice of products including bedsteads, mattresses and headboards, and the website features most of these products including specifications, storage options, features and benefits, prices and detailed product images. A brochure is available upon request for specific collections only. Samples of leather and wood can also be sent upon request.
    All brochures are now available to download in the Brochures section in the customer services 

  • Do you give bulk discounts ?

    Our prices are very competitive. However, if you are buying in bulk, please contact our designated sales team on 0115 8700901 to discuss your requirements.

  • What methods of payment do you accept ?

    We accept all major credit and debit cards and PayPal

  • Who delivers the products ?

    Beds and wardrobes are normally delivered by white-glove 2-man team who will carry the goods up to room of choice. Depending on goods value and on what specifically indicated on the product page/s, installation service will be provided too. Smaller accessories are normally delivered by express couriers; For more information in our delivery terms and conditions please read the delivery section among customer services;

  • Do prices include delivery charges?

    Most products do include delivery services, however for full details, exceptions, please read the delivery section in our customer services;

  • Do you deliver outside of the UK ?

    We do not normally deliver outside of the UK. However, we would be happy to especially quote for deliveries within the EU. Please call our designated sales team on 0115 8700901.

  • How long will delivery take ?

    99% of our deliveries take place on time or earlier than expected, however if for any reasons there were unexpected delays, our customer service team will keep you up to date with the delivery progress if time estimates have previously been inaccurate.
    Delivery times will vary according to the range and the model that you have chosen and are stated on individual product pages.
    Hasena beds and Stylform bedroom ranges
    Typically beds take from 3 to 8 weeks to be delivered. Such time frame is due to the fact that when ordering a bed composed of wooden, glass or metal components, these are all kept in stock at Hasena's warehouse, so they will be dispatched with the next available truck, there are 2 departure dates scheduled per month. If the bed you have ordered has got an upholstered item such as the headboard or if it was a fully upholstered bed, then this will be made to order and it therefore takes up to 8 weeks lead time. Longer lead times may occur also for wooden beds or beds with no leather parts anyway, if stocks of certain components have run out and need replenishing.
    Relaxsan Magniflex mattresses
    Typically mattresses take approximately 3 weeks to be delivered. All mattresses are manufactured in Italy. When ordering a bed and a mattress to go with it, in spite of the shorter lead time on mattresses, this will be delivered along with the bed. Longer lead times (4 weeks) are likely when ordering a made to measure mattress.
    The Italians have their Summer holidays in August for two weeks, normally 2nd and 3rd week in August, and then 2 weeks at Christmas for their Winter holidays. Please make sure you place the order by the cut-off date to ensure on time arrival of the mattress with the bed. Please contact us on 0115 9409545 or snooze@head2bed.co.uk for details.

  • What happens once I place an order ?

    Once you have placed an order with Head2bed we will send you by e-mail an order confirmation within 3 working days. As soon as the goods are in, we will contact you to book in delivery.

  • Is it possible to track my order ?

    You can contact our customer care team on 0115 8700901 if you wish to track your order.

  • What do I do if the good(s) I have purchased is/are damaged/faulty/non conforming ?

    Any discrepancies must be reported as soon as is reasonable after delivery, and in any case within 24hrs. On arrival, if packaging appears damaged it is recommended that this is marked on the delivery note before you sign, otherwise we may not accept your claims, as our own claims would be rejected by our contractors / suppliers. So we trust in your co-operation.
    If the goods are assembled by our contractors too, you are kindly requested to check in detail that the finished/assembled product is in perfect conditions and does not carry any damages, because unless reported on the delivery papers you will be asked to sign before the team leaves your property, any following claims will not be accepted.

    In case the good were found faulty or damaged after the fitters/delivery team has left customer's property, we will require pictures to be sent by email to document the fault. If the material provided by the customer was not of satisfactory quality, the company is entitled to an inspection either directly by an internal member of staff, or via legally authorised independents, upon appointment previously booked-in. This will be necessary to proceed with any course of action that include part replacement or allowances granting.

    Missing items:
    On delivery: Should an item be missed or appear not delivered then we request that you notify us as soon as possible, preferably within 24hrs of initial receipt of delivery.
    On assembly: Should a part appear missing from an item please report the item that is missing the part along with a description of part you believe to be missing. On both the above instances replacement / missing goods will be dispatched asap. 

    Faulty goods:
    Damages: must be reported as soon as is reasonable after the delivery, preferably within 24hrs of receipt of goods.
    Under Warranty: first instance report the fault to us with a full description of alleged fault, we will then arrange an engineer to attend and either rectify the fault on site or advise on action needed to remedy. If the fault is deemed a manufactures fault and the item is under guarantee then we will replace the faulty item FOC.
    Not under Warranty: first instance report the fault to us with a full description of the alleged fault, we will then arrange an engineer to attend and either rectify the fault on site or advise on action needed to remedy. Costs would be charged to customer.

    Non Conforming goods (wrong size/wrong finish) 
    The company reserves the right to inspect the goods at the customer's house, either via a member of staff or via legally authorised independents, upon appointment previously booked-in. Like for damaged goods, we will require pictures to be sent by email to document the non conformity. If the material provided by the customer was not of satisfactory quality or insufficient, the company is entitled to an inspection either directly by an internal member of staff, or via legally authorised independents, upon appointment previously booked-in. This will be necessary to proceed with any course of action that include part/full replacement or allowances granting.

    Unwanted goods / wrongly ordered (with the exception of mattresses, bed linen, pillows, bespoke items, made to measure items, special size items)
    In the unlikely event you should want to return an item to us we are pleased to offer all customers 7 working days in which to decide to keep your ordered items or return them to us for a refund. Head2bed will deduct from any refund the cost of recovering goods from customers. This is typically £ 100 per cbm (although it is different for wardrobes) and is the direct cost to Head2bed of recovering the item. 

  • What is your returns policy ?

    Please see the returns policy section of our web site. For hygiene reasons mattresses that have been slept on will not be accepted back unless faulty.

  • What do I do if I have a complaint ?

    If you have a complaint, please either e-mail us or write to snooze@head2bed.co.uk

  • Are your products guaranteed / warranted?

    All our products carry the manufacturers guarantees and warranties. Depending upon the product, these will vary depending upon the manufacturer and/or type of product being purchased. If you require details of warranties/ guarantees for specific products, please contact our team either via e-mail at snooze@head2bed.co.uk or by phone on 0115 9409545
    Beds
    A 10 year warranty is offered on all beds and furniture ranges by Hasena. 
    Mattresses
    From 6 to 15 years guarantee depending on the mattress.

  • Is the Head2Bed website secure?

    Our website uses modern encrypted server technology throughout the purchasing process and credit card payments are handled via our payment gateway provider: Sagepay who are a leading internet credit card facilitator. This means that the website is secure and that all credit and debit card transactions are safe.
    Please also read our terms and conditions in full if you wished to know more.

  • What do the sizes 90cm, 120cm, 140cm, 160cm & 180cm bed mean?

    These sizes relate to the overall internal width of the bed or mattress. Below is a breakdown of the different sizes and their approximate imperial equivalents:

    Single 90cm x 190cm - approx. 3’0” x 6’3” 
    Small Double 120cm x 190cm - approx. 4'0" x 6'3"
    Double 140cm x 190cm - approx. 4’6” x 6’3” 
    Continental King Size 160cm x 200cm - approx. 5’3” x 6’7” 
    Super King Size 180cm x 200cm - approx. 6’0” x 6’7”

    Some beds may come in different sizes (i.e. 90x/200 or 140x200 cm, which are continental lengths) Please consult each product page to find out the exact overall and internal measurements of any products. If in doubt, please contact us on 0115 9409545 or to snooze@head2bed.co.uk

  • Where can I purchase spare parts?

    Please send your name and address to our Customer Service department and we will supply replacement parts. Unless the part is faulty due to manufacturing issues, replacements parts will be charged, Please consult the warranty section above;

  • Can items be bought separately?

    Yes you can buy just a bed, or a wardrobe, or an accessory or a replacement part only. You can also decide to buy items at different times, unless the manufacturer decides to discontinue items or finishes, which is out of our control. 100% matching finishes cannot be guaranteed though, due to the fact that we mainly supply real wood/ leather, and these natural materials are subject to changes based on temperature / light exposure / wear and tear factors. 

  • How can I contact Head2Bed?

    In order to provide you with choice we are contactable on any of the following:
    E-mail: snooze@head2bed.co.uk
    Telephone: 0115 8700901
    Address:
    Head2bed c/o Carlton Furniture Triumph Road,

    Lenton Industrial Estate,

    Nottingham,
    NG7 2GA

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Guaranteed pre-Christmas Delivery (subject to stock)

Hasena

Wooden Beds & Furniture - Order by 24th November.

Beds with Leather headboards - Order by 24th November (for part dispatch, headboard to follow)

Leather Beds - No longer available pre-Christmas.

Veneran, Quarrata, Yatsan, Stylform, Relaxan

No longer available pre-Christmas.

Concept Memory

Mattresses - Order by 9th December.