Loved the pre-delivery service and communication - really good
Was not too happy at being asked without notice to sign away my right to claim for any damage caused by the delivery people (before they would come in)
We love the bed and the set-up service (we reached a compromise in the end about their waiver)
Not 100% sure that I like the memory foam mattress I ordered (although I suspect this is a preference thing and nothing to do with your mattress) - can you supply conventional mattresses too?
Many thanks for your feedback.
The waiver is a formality and customers are requested to sign it by most hauliers.
Sometimes customers do not clear the room and leave accessories around an already cluttered place, especially if there are works in progress. That makes it possible although unlikely, especially when carrying heavy bulky boxes which impedes full vision of surroundings, that damages are made unwillingly, although the carrier is not responsible for clearing the room in the first place.
It is just part of a policy, but in 99% of cases, simply a formality.
With regards to the mattress, yes, of course we do sell conventional mattresses, the best of them being the Latex one by Relaxsan Magniflex.
Hope that all helps,
Kind Regards and Thanks again,