Customer Reviews

Please read some of our customer reviews below:

hi sabrina my bed arrived yesterday it is lovely and thank you for all your help with trying to work around us, your service is wonderful and wish everybody could be as helpful as you have been once again thank you so much i would gladly recommend company any day.

Mrs. Castle

Hello Sabrina

Just to let you know that the furniture arrived safely yesterday. The bed looks perfect in the room.

Many thanks for all your help. Your customer service has been the best I have encountered in years.

Gillian R, Edinburgh

We recently purchased a new Hasena bed online from Head2Bed.   Having just taken delivery (on schedule) there has not been time to assemble it and try it out yet.   However, based on the service received from Head2Bed, we are confident it will be perfect.  There was a mistake in the original order specification which caused some confusion but was quickly resolved.  We were particlarly impressed with the prompt response to our problem and even while she was on holiday in Tenerrife, Sabina Vizziello, the company Operations Manager, took our call and dealt with the matter immediately

Rona Thorne, Argyll & Bute

Hi Sabrina

Product Quality - seems very good and solid.

Customer Service - Very good.

We were uncertain where and when we would need the bed delivered because we were moving house and our moving date kept changing. You dealt with this uncertainty very smoothly and it was a relief that if we needed it, the bed could be stored for a few days.

Ordering process also very smooth and it was always a pleasure to deal with you.

Would you recommend our company to anyone? Yes, definitely.

Clare P, Sussex

Dear Sabrina

I hope you are well.

Thank you for our beautiful bed, we are now hoping to purchase the same bed in a single size or smaller than a single if you do it.

Many thanks

Catherine

Catherine A, London

Absolutely delighted with my new bespoke bed from Head2bed which I stumbled upon on the internet after hours of searching. I opted for a made to measure Hasena graphite oil stained oak base with the higher spec memory foam mattress. It is solid in construction, extremely comfortable, looks great (better even than I expected) and well worth the investment.

Added to this the service was exceptional, everyone was really helpful and kept me fully informed. If you like good quality, beautiful furniture and you are prepared to pay a little bit more then you will not be disappointed

Dianne J, Manchester

Hi there,

Loved the pre-delivery service and communication - really good

Was not too happy at being asked without notice to sign away my right to claim for any damage caused by the delivery people (before they would come in)

We love the bed and the set-up service (we reached a compromise in the end about their waiver)

Not 100% sure that I like the memory foam mattress I ordered (although I suspect this is a preference thing and nothing to do with your mattress) - can you supply conventional mattresses too?

Giles

Reply:

Hi Giles,

Many thanks for your feedback.

The waiver is a formality and customers are requested to sign it by most hauliers.

Sometimes customers do not clear the room and leave accessories around an already cluttered place, especially if there are works in progress. That makes it possible although unlikely, especially when carrying heavy bulky boxes which impedes full vision of surroundings, that damages are made unwillingly, although the carrier is not responsible for clearing the room in the first place.

It is just part of a policy, but in 99% of cases, simply a formality.

With regards to the mattress, yes, of course we do sell conventional mattresses, the best of them being the Latex one by Relaxsan Magniflex.

Hope that all helps,

Kind Regards and Thanks again,

Sabrina

Giles H, London

Hi Sabrina,

Thought we would drop you a line, to say how delighted we are with the product. Looks great and is fantastically comfortable - what more could one want?

Although there were minor delays and hiccups, the communication was excellent throughout so never became an irritant. I would (and have) happily recommend Head2bed to others.

Kind Regards

Phil

Philip P, East Molesley

Dear Sabrina,

The bed has arrived! I haven't assembled it, or even fully unpacked it, but all the packaging was in perfect condition, and the bits that I have looked at look perfect.

I'm amazed at how compact it is! I just wanted to thank you for your professionalism, responsiveness and helpfulness. I wish you sold sofas as we are in desperate.

Need of one but have yet to find one anywhere that we like.

I can recommend your company unconditionally - please feel free to use this review on your website. I won't hesitate to buy from you again if ever we need more bedroom furniture.

Thanks again, Catriona

Catriona Charlesworth, France

Hi Sabrina,

I have now taken delivery of my new bed and I am writing to say how delighted I am with it.

The quality is exceptional and the design, beautiful.

Sabrina was extremely helpful when I needed assistance to customise the bed to my own preferences.

She also kept me well informed about delivery times and costs.

I would have no hesitation in recommending Head 2 Bed.

Thanks again

Anonymous, Balriegowrie, Perthshire

Product Quality - Excellent quality, looks really impressive.

Delivery Service - Very good, prompt and great installation.

Customer Service - Fantastic with great product knowledge.

Would you recommend our company to anyone? Yes, definitely.

Christina T, Maidenhead

Apologies for not contacting you sooner, however I really just wanted to let you know how totally delighted we are with the quality, standard and design of our Super King Hasena bed. I realise there were some logistical problems with the scheduled delivery, however the end result is absolutely fantastic and I can only thank you for all your help.

Thanks again.

Alison H, Aberdeen

Just to let you know that our bed arrived this morning as planned.

We are absolutely delighted with it, it is so beautifully designed and made. Thanks too for all your helpful assistance when we were ordering the bed, and in keeping us up to date with delivery.

Best wishes.

Lauren S, Warrington

Hi Sabrina,

The bed was delivered Tuesday. They did an excellent job and I am really pleased with it it fits perfectly and is very comfy. Thank you for all your help. I will definitely not hesitate to purchase from you again and recommend you to my friends and colleagues.

Judith D, Accrington

Product Quality - quality good, no quality problems e.g. with material. Only problem was, that the headrest was attached inside the bed not outside, and the space for the mattress was shorter than indicated in technical details.

Delivery Service - delivery was in time, and efficient.

Customer Service - Good.

Would you recommend our company to anyone? Yes

Reply: apologies for the inconvenience about the headrest. In fact, ONLY the Luna headboard, which is the one you have purchased, has this type of fitting, which depends mainly on the specific design (two thick metal poles). However, based on your feedback, we will make sure customers buying this bed are made aware of it, to avoid disappointment. Thank you for your feedback.

Meria H, London

Having trawled just about every shop and website looking for a new bed, I am so thankful that I found Head2Bed. With so many gorgeous ranges to choose from I was in furniture shopping heaven.

What made my purchase special though was the call I made to Sabrina to ask a couple of questions. Not only was she able to answer everything, but as promised sent me an email with such detailed information and updates on the new ranges coming. It was a no brainer to order from Head2Bed and I certainly wasn’t disappointed.

The delivery was sooner than expected and I was always kept informed. The installers were polite, friendly and extremely tidy. My whole experience of Head2Bed has been a fantastic one and I would recommend 100%.

Natasha W.R, London

An excellent bed. A contemporary style at an affordable UK price, we love it!

The delivery service was great with all products well wrapped and protected.

The service was fantastic. All communication was friendly, prompt and very professional. The samples supplied reassured us of the quality we could expect!

Would I recommend your company to anyone? Certainly!!!

Helen H, Balsall Common

Hi Sabrina,

Thank you so much for all your help choosing the wardrobes for my new house. Perfect quality, nicely fitted and the best service I could imagine. I would recommend your business and you to anybody interested. I appreciate your support and effort to make this happen and I wish you all the best.

Maria K, Walton-on-Thames

The Hasena bedroom furniture we got through head2bed was just what we were after - high quality, modern-styled, solid oak furniture. It was easy to put together, we didn't have to wait too long to get it, and the customer service from head2bed was friendly, efficient, and helpful - even dealing with our desire to have the furniture shipped to Holland.

The only minor issue we had was that although we were notified when the furniture was shipped from the manufacturer, their dispatch agents didn't contact us to confirm a delivery date and time and instead just rang us when they turned up on our doorstep (when needless to say we were at work). Even when we managed to get someone there to let them in they refused to carry the furniture upstairs. A minor inconvenience, and a third party problem - other than that we were and are more than happy!

Cheers,

Dan

Dan M, Den Haag, Holland

Hi Sabrina, here is my feedback:

Product Quality: NOT BAD AS ACCEPTED.

Delivery Service: on time, no issues on the delivery and installation.

Customer Service: 10/10

Would you recommend our company to anyone?: yes why not, main thing was Sabrina you take credit for the sale, good job!

Mozammel L, Rochdale

Hi Sabrina,

The bed was delivered Tuesday and re built with new parts. They did an excellent job and it wasn't easy to put up (they said) but I am really pleased with it and it fits perfectly and is very comfy. Thank you for all your help. I will definitely not hesitate to purchase from you again and recommend you to my friends and colleagues.

Judith D, Accrington, Lancs.

I just wanted to tell you that the bed looks fantastic and your delivery/installation guys were superb. Great service.

I'm looking forward to sleeping on it tonight!!!

Thanks you for your excellence service.

Gary H, Ringwood, Hampshire

Hi Sabrina, ordered a hasena bed from you and mattress not too long ago. Just wanted to say thank you for all your help, advice and patience with my order. The bed and mattress worked out perfectly for my room. And by choosing my own headboard allows me to be even more creative, hope you have a good Christmas and new year.

Davinder G, Hounslow

Hi Sabrina,

Just to let you know the bed was delivered yesterday, and I have had the most enjoyable and comfortable night’s sleep, I’ve had for a long time!

Thank you very much for all the assistance you provided during our long and tenuous search for a bed.

The bed matches the décor of the bedroom perfectly, and provides an excellent contrast with the fitted furniture.

I would have no hesitation in recommending Head2bed to anyone looking for a new bed, the service has been superb from start to finish.

Paul E, Bristol

We were delighted with the quality of our wardrobes and the ability to design them to our own specification. Really important when you want to get your interior just right. We adore the copper mirror finish.

We were happy with the delivery service and the wardrobes were constructed professionally. Communication was also very good.

Outstanding customer service. Nothing was too much trouble, one of the main reason we ordered. Thank you Sabrina.

We would definitely recommend Head2Bed to our friends. The quality of the product and the service offered were excellent.

S. Alexander, London

The quality of the bedside cabinets is excellent - the 'softclose' on the drawers was a surprise and delight feature.

Delivery service - very good, I was able to book a slot to suit me and you delivered in that time period.

Customer service - very helpful, I was matching the drawers to an existing bed so I had many questions about the dimensions and needed the fit to be exact. You were very patient checking out the information that I required.

I would most definitely recommend your company to others.

Bridget C, Aberdeen

Really innovative and unique product I searched everywhere for a grey gloss bed and found it on head2bed website- the bed and bedside cabinets quality were great and really makes the bedroom standout! Just remember the difference in European bed sizes vs UK!

Delivery service great and they built the products too which was included in the price which was a great added bonus.

Really personal and friendly, head2bed go the extra mile to ensure customer satisfaction.

I would absolutely recommend head2bed and have already done so with many of my friends.

Claire Y, Edinburgh

I am very happy with the service I received from Head2Bed.co.uk.

Sabrina was able to answer my numerous questions very precisely before I decided to put my order.

The furniture arrived on time and was professionally assembled.

The result is fantastic, beyond my expectations.

Philippe M, London

Love the bed it looks great, very sturdy construction, easy for us to put together, delivery was great, the guys did a good job though didn’t want to hang around while we checked everything was ok, but they were confident and rightly so. Customer service second to none, would definitely recommend Head to Bed, thank you Sabrina.

Ann and Mike, Warrington, Cheshire

The furniture arrived on time and the delivery guys were both efficient and polite. They commented on the quality of material and build construction when compared with other beds they'd delivered and assembled. We slept on the beds for three weeks whilst in the flat and they were very comfortable.

We also had friends and family come round to see the flat and they all made very positive comments about the design and look of the beds so we would definitely recommend them to anyone thinking of buying one of your products.

Jonathan D, Scotland

Just to let you know that the beds arrived safely and were quickly and efficiently constructed by the two delivery men, they did a very good job, and the beds are great too! Thank you for your exceptional personal service, your patience and help with answering all my queries and a very successful outcome!

John B, London

I just wanted to let you know that we have received the bed and we are really happy with it.

It looks absolutely amazing! Thanks again for your help

Aurelie L, London

We are very pleased with the quality and suitability of our Hasena Softline bed frame. Your delivery people were both efficient and considerate and we shall have no hesitation in passing on our positive experience to friends.

I would also like to thank you personally for your assistance (both emails and phone calls) in helping us to select the most appropriate bed

Jane D, London

The quality of the furniture items I have purchased have been of high standard.  We are very pleased with the finish of the wood, very pleasing to look at, resulting in a relaxing bedroom atmosphere.

I can't fault your delivery service. I think the telephone call the day prior to delivery giving time details works well.

Customer service is exceptional! Have always had immediate response to any queries.

Yes, I would definitely recommend Head2bed/Hasena to friends & family.

Debbie H, Daventry

The bed we ordered arrived yesterday. The delivery service worked very well, the bed was built very quickly and all the packaging was taken away. There was no mess at all. It looks great and the quality is lovely. As far as I am currently concerned, I would be happy to recommend your company to my friends.

Andrea E, London

All I can say is :

Excellent Service

Excellent Product

Excellent Value

Well done

Abbas M, Camberley, Surrey

In general my experience with Head2Bed was very good. Operations Manager Sabrina was helpful throughout the entire order from placement to delivery. I was satisfied with the quality of the bed, the styling and its sturdiness. Delivery was as promised within a few weeks. I would definitely recommend buying from Head2Bed again.

Amish S, London

I was very impressed with the service even though there was that problem with the bed base but you solved the problem and I was happy with your handling of the situation and the outcome. I would certainly think of using you again in the future.

Anonymous, London

This is Samir from Potters Bar.

Thank you for the smooth execution of my order for two double beds from Hasena. I had ordered Hasena beds six years ago but this time round the service was better and most important, the beds were assembled by the delivery chaps rather than me struggling to put it all together!

Samir S, Potters Bar

Just wanted to send a quick email to let you know that the bed arrived in perfect condition last week as planned and to say thank you very much for the great service and friendly, helpful advice. We really appreciated you taking the time to answer phone calls, voicemails and emails which helped us choose the right bed for us and for our room.

Assembling the bed was very simple (although I haven't fixed the headboard to the wall yet, that's this weekend's job!) and the quality of the components seems excellent.

So thanks again, it was a pleasure doing business with you. We won't hesitate to look at your website again if we need anything else that you sell, we have also already recommended you to friends and will do so again.

Niall P, Aberdeen

Having not seen the beds or even known of anyone who has bought a bed from head2bed i guess i was taking a risk.

However, having spoken to them a couple of times on the phone, they were very helpful - sent sample materials quickly and always very responsive. I purchased the bed and 3 weeks later it was delivered and installed in my flat.

Products were in perfect condition, assembly was quick and accurate and the bed looks great. Thoroughly recommend to anyone in search of a stylish, affordable bed.

Nihal S, London

I was thinking of dropping you a line to tell you how happy I am with the wardrobe.

It sounds corny but my clothes really do feel special when I fetch them out of such a well designed and attractive wardrobe each morning.I am very pleased with it’s appearance and structure – particularly the soft close drawers and doors! I’m also pleased that the materials are of high quality particularly the glass panels which are much more robust and scratch resistant than acrylic (seen on cheaper imitations).People who see it love it.

The customer and delivery service were first class, friendly and helpful and I have recommended head2bed to friends and family.

Michael, Brighton

Just wanted to thank you for your prompt replies and continuous support with my orders.

I have now received both the wardrobe and the bed which are lovely as you promised! All were delivered on the days requested.

I'd certainly recommend your company to anyone.

Elena I, London

The furniture is assembled and looks great - honestly much more fun than the stuff we could find in the UK, and identical to the new ones nursery in Italy!

Philip T, Esher, Surrey
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Summer Delivery Delays (subject to stock)

As Summer holidays are approaching some of our suppliers close their factories, please see below changes to delivery lead times which may affect your order:

Yatsan, Concept Memory and Hasena

Delivery is unaffected

Stylform

Delays to orders placed between 16th June - 17th July

For orders placed within this period, delivery estimates will be end of August onwards, depending on order date​.​

Quarrata and Veneran

Delays to orders placed between 16th June - 31st August

For orders placed within this period, delivery estimates will be mid to late September, depending on order date.​ However please check with us for exceptions prior to ordering​.

Guardia

Delays to orders placed between 15th June - 31st August

For orders placed within this period, delivery estimates will be mid to late September, depending on order date.​ However please check with us for exceptions prior to ordering​.

Relaxsan

Delays to orders placed between 7th July - 31st August

Exceptions may apply for all above, please contact us for more accurate information.