Returns and Refunds

Your Consumer Rights

If you are contracting as a consumer, you may cancel a Contract at any time within seven working days, beginning on the day after you received the Goods. In this case, you will receive a full refund of the price paid for the Goods in accordance with the Company refund policy. 

To cancel a Contract, you must inform the Company in writing. You must also return the Goods to the Company immediately, in the same condition in which you received them, in the original packaging, and at your own cost and risk.  You have a legal obligation to take reasonable care of the Goods while they are in your possession. If you fail to comply with this obligation, the Company may have a right of action against you for compensation.

You will not have any right to cancel a Contract for the supply of any of the following Goods:

mattresses, pillows, bedding, special size items, made to order items, bespoke items;

This provision does not affect your statutory rights.

When you return Goods to the Company:

• Because you have cancelled the Contract with the Company within the seven-day cooling-off period, the Company will refund the price of the Goods in full, including the cost of sending the item(s) to you. After receipt of the returned goods, the Company will examine them to ascertain there are no damages and that all conditions have been accounted for and will notify you of your refund via e-mail within a reasonable period of time. The Company will usually process the refund due to you as soon as possible and, in any case, within 30 days since receipt of the returned goods.However, you will be responsible for the cost of returning the item(s) to Roberto Rossellini Ltd, t/a Head2bed, Triumph Road, Lenton, Nottingham, NG7 2GA.
   
• because the goods were faulty: it is in our interest to sort the problem out. You are entitled to replacement of the faulty parts only if partial replacement is possible, so we will offer partial or full replacement, or allowances, or repairs. If you were not happy to accept any of these, then the goods returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to Roberto Rossellini Ltd, t/a Head2bed, Triumph Road, Lenton, Nottingham, NG7 2GA.
   
• REFUNDS WILL NOT BE PROCESSED UNLESS THE GOODS ARE PACKAGED IN THEIR ORIGINAL PACKAGING AND ARE IN A SALEABLE CONDITION.