Beds (all except Stylform)
If your order value exceeds £599.00, then you will have been granted a 2 man home delivery including installation, * installation is chargeable on some flat-packed accessories and under no circumstances we can install wall panels or wardrobes to property walls as that requires drilling into walls which we cannot carry out by policy*.
If your order value does not exceed £599.00 you are not eligible for installation, however you can opt to pay extra for installation service (cost varies depending on postcode area, please contact us for more info), typically charge is a minimum of £35.00 and needs to be paid for and requested at least the day before set delivery day.
*Please note under no circumstances can we install wall panels or wardrobes to property walls, as that requires drilling into property walls which we cannot carry out by policy*.
Wardrobes & Stylform items
You will be served with a 2 man home delivery including installation, wherever you are based within UK Mainland except some areas in Scotland, however, under no circumstances we can install wardrobes to property walls as that requires drilling into walls which we cannot carry out by policy.
For Sliding Door Wardrobes: There needs to be a minimum 4-5 cm clearance void above the wardrobe, between wardrobe and ceiling, to allow fitting of the doors.
Please check the overall dimensions, including the passe-partout frame too, when opting for it, in the Dimensions Tab;
The clearance along the width needs to be a minimum 2-3 cm to allow fitting of the last side end panel.
For Hinged/Bi-fold Door Wardrobes: There needs to be a minimum 2-3 cm clearance void above the wardrobe, between wardrobe and ceiling, and along the width, to allow fitting of the doors/side end panels.
Please check the overall dimensions, including the passe-partout frame too, when opting for it, in the Dimensions Tab;
In case of no fitting due to insufficient space, there will be a penalty charge / restocking fee of 50% of the value of the wardobe.
Our delivery contractors usually aim to deliver within 5-7 working days although this can vary based on the time of year (i.e pre-Christmas). When the goods are in stock, the home delivery contractors will immediately allocated all stock and contact you to book in a delivery with you for a delivery date suitable to both parties. They normally serve every postcode area from once to twice a week, and they will aim to book in with you for the earliest possible date. You will be advised an AM or PM delivery slot by phone or e-mail, by the day prior to delivery. (please see 'can I request a specific delivery service i.e. specific time and date?' section for more info).
If you accept a delivery date that you subsequently cannot meet we will do our best to rearrange delivery. Please note that if the delivery has to be rescheduled less than 2 working days prior to delivery you will be liable to pay the full cost price for re-delivery.
If the crew arrived at your property, as scheduled and booked in, and no-one was found in to allow access, we would allocate reasonable time to contact you and allow you to be at the property, provided it is within reason, (max 15 minutes). Failing that, delivery would terminate and need rescheduling with failed delivery attempt costs to be met by the customer in full.
If a specific timed delivery is requested (i.e. first drop 7 - 9 am), this requires additional charges which will be met by the client; this is a service that cannot always be guaranteed as subject to availability;
Site access to property: it is the customer's duty to provide parking under any circumstances. Upon executing a delivery, if the delivery crew encountered restricted access to your property, or restricted parking regulations, this may cause a termination to your booked in delivery. Payment for the failed delivery is wholly met by the client so subsequent re-delivery would have to be charged and suitable arrangements be made not to encounter the same issues;
Restricted time access: commonly time allocations allowed for unloading and loading goods fall within 30 min period. However please note that installation of most products takes longer than 30 minutes commonly allowed, therefore, if time restrictions apply, the delivery crew may refuse to assemble goods. If the client requires the goods assembling, this may require extra charges for second call out.
In certain circumstances (with reference to 12.3), if requested by the customer and confirmed in writing, it may be possible for delivery crews to work outside of the allotted 30 minute loading/unloading time restrictions, however all charges incurred with any fines, including clamping and all release fees, are to be covered fully by the client;
It is the customer's duty to provide a safe environment for our fitters, because for Health and Safety reasons, they cannot access sites where building is still in progress, sites with unfinished surfaces, with staircases with no banister, sites with no utilities. Our crew can only access completely finished properties. If the site was still unfinished, the crew can decide to terminate the delivery, the re-delivery or second call/s required will be fully chargeable to the customer. It is the customer's duty to make sure that the alleys were the fitters are supposed to walk along carrying goods, are completely clear of any ornaments, obstacles or other objects, which could represent hazard to their Health and Safety or even be in the way obstructing their way to the room of choice. In the event of any damages to any ornaments left around along the way to the bedroom or in the bedroom, we will not take any responsibilities.
The room of choice where the furniture is supposed to be dropped off/installed must be completely cleared before arrival of our crew, to allow the fitters to move freely and within sufficient space to carry out the job.
Under no circumstances we can install wall panels or wardrobes to property walls as that requires drilling into walls which we cannot carry out by policy.
Customers need to ensure that the surface where the furniture is to be built is levelled and regular, free from any columns, any protrusions both on walls and floors that might represent an issue for a safe and stable installation. Failing that the fitters may deny installation and the cost of the delivery be charged to the customer.
In case there are not the conditions of safe installation of any products, leading to a return, a 50% restocking fee will be applied and deducted off the refund.
In case the fitters are asked to leave the boxes at the customer's property and provide no installation, the goods will be intended as signed for in good conditions, because we are not given chance to inspect the goods with the customer for no choice of ours but due to circumstances, yet we can only claim for transit damages when reported to our suppliers upon delivery.