To cancel a Contract, you must inform the Company in writing. You must also return the Goods to the Company immediately, in the same condition in which you received them, in the original packaging, and at your own cost and risk. You have a legal obligation to take reasonable care of the Goods while they are in your possession. If you fail to comply with this obligation, the Company may have a right of action against you for compensation.

You will not have any right to cancel a Contract and/or ask for refund for any of the following Goods:

mattresses, pillows, bedding.


When you return Goods to the Company:

(a) Because you have cancelled the Contract with the Company within the seven-day cooling-off period as set out in clause 11.1 above, the Company will process the refund due to you as soon as possible and, in any case, within 30 days of the day you have given notice of your cancellation. In this case, the Company will refund the price of the Goods in full, including the cost of sending the item(s) to you. However, you will be responsible for the cost of returning the item(s) to the Carlton Furniture Ltd, t/a Head2bed, Triumph Road, Lenton Industrial Estate, Nottingham, NG7 2GA.


(b) For any other reason, the Company will examine the returned Goods and will notify you of your refund via e-mail within a reasonable period of time. the Company will usually process the refund due to you as soon as possible and, in any case, within 30 days of the day the Company confirmed to you via e-mail that you were entitled to a refund for the defective Goods. Goods returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to the Company.